Casa Bella Furniture
 
Love Rustic, Live Contemporary

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Customer Services

Delivery & Returns

We currently operate 3 types of delivery service to cater for the different types of products we sell. The applicable delivery charge is shown on each item page. The details of each band are explained below :-

Heavy item (£35)

Our heavy item charge applies to most items on the site. The £35 charge covers an unlimited amount of items, so the most you will ever pay for delivery is £35.

You will be contacted by us with a confirmed delivery date and an am/pm slot with at least 48 hours notice.

These items are usually delivered with our own drivers so the following restrictions apply :-

  • We do not deliver to Northern or Southern Ireland, the Isle of Man, or the Isle of Wight.

  • We are unable to deliver to the following postcodes

    • AB,DD,KW,KY,PA,PH,IV

  • The following postcodes incur an additional £35 delivery surcharge

    • DG,EH,FK,G,TD,KA,ML

Large Parcels (£15)

The Large Parcels band covers items which we don't need to deliver ourselves, but can be sent with a nationwide delivery service to keep costs low.

The maximum total basket charge for items of this type is £30.

You will be notified when your item has been dispatched and given any tracking numbers that apply to your consignment.

Small Parcels (£5)

This band covers smaller parcels that can also be sent with a national courier service, but aren't big or heavy enough to warrant the Large Parcels charge.

The maximum total basket charge for items of this type is £10.

You will be notified when your item has been dispatched and given any tracking numbers that apply to your consignment.

Returns

We offer a comprehensive returns policy and we fully comply with the Distance Selling Regulations 2000.


For items delivered faulty or damaged

Please contact us by telephone on 0845 094 2087 or by e-mail at sales@casabellafurniture.co.uk within 14 days of delivery and we will arrange a full refund and collection, or replacement if one is available.


If you simply change your mind

Contact us within 7 days of receiving the item to state your intention to return the item and we will arrange for the item to be collected. A collection charge of £45 for furniture items, or a charge equal to the original delivery cost for other items, will be levied and the goods must be returned in a resalable condition in their original packaging.

We reserve the right to refuse to collect any furniture in any other condition than that described above.

The buyer is responsible for all postage and packaging costs unless the item was delivered faulty or damaged.

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