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In the unlikely event your order arrives faulty or damaged, we will offer either a replacement or full refund. Casa Bella reserve the right to repair an item rather than replace it where suitable.

• Please contact us by phone on 01225 762626 or via email to sales@casabellafurniture.co.uk within 7 days of payment to report the problem.
• Please note, we require pictures of the fault or damage for our records.
• You can cancel your order without penalty at any time prior to the goods being dispatched from our warehouse.
• Once your order has been dispatched, if you cancel your order or you are unable to accept your order for any reason, a return charge of £50 will apply for all large furniture items, a £25 charge will be applied for Small Furniture items and a £15 charge for Small Packet Items.

We are confident that you will be pleased with your new purchase, however if you would like to cancel your order you can do so within 7 working days of your delivery . Please post or e-mail a WRITTEN notice of cancellation to:

Casa Bella (Imports) Ltd
42 County Way
Trowbridge
Wiltshire
BA14 0NB
01225 762626
sales@casabellafurniture.co.uk

stating your full name and address and other information sufficient to identify your order.

If you make the decision to return your order, any money you have paid for your order will be refunded, apart from a return fee of £50 for all large furniture items, £25 for Small Furniture items and a £15 charge for Small Packet Items, which will be retained by Casa Bella. This fee will be charged even in the case of the original delivery being free or discounted for any reason.

If you wish to exercise your right to cancel, you must also:

• Take reasonable care of the products until you return them.
• Have the product ready for shipping in its original packaging or other suitable packaging.

After this 7 working day period, we are unable to accept returns of any items purchased unless faulty.

Inspecting Faulty Goods

Please be aware you are purchasing a natural hardwood product which has been hand crafted and hand finished, this means no two items will be truly identical and slight colour and pattern variations and some slight spacing differences around doors and drawers can be possible.

The possibility of slight differences in size between items of the same description are possible and all dimensions are approximate.

Please also consider the following :

1. During shipping the furniture is subject to climate changes and this can mean, on rare occasions, doors and drawers may swell slightly making them stiff to open. This will normally resolve itself once the timbers acclimate to their new environment; however if this does not happen, moving the drawers around may also fix this issue. Occasionally drawers can remain stiff and the use of paraffin or wax on drawer runners will usually fix this issue

2. As each item is hand finished and unique there may be slight variations in colour, grain pattern and shade. Also some filler may be used - this is common practise when crafting hardwood furniture and helps to create a smooth uniform finish.

3. All our furniture is handcrafted from natural wood and dimensions may vary up to 3 cm each way.

4. As the furniture is rustic in nature, there may be differences in the spacing around doors and drawers.