- Only pay once for delivery -

We currently operate three delivery services; the applicable delivery charge is shown on each item page. Each band is explained below :-

All items must be paid for in full prior to delivery.

Large Furniture Items £24.95

  • The Large Furniture charge of £24.95 is a pre-booked, Monday to Friday, 7am - 9pm, 2 man delivery service to the room of your choice, with packaging removed for recycling by the courier if requested.
  • If your order is in stock and you are available to receive your order, delivery will usually be within a maximum of 10 working days.
  • You will be contacted within 5 working days of your order to propose a delivery date and 4-hour timeslot. If the proposed date/time is inconvenient, you can reject it and a new date/slot will be proposed after new routes have been planned.
  • On the day of delivery, the drivers will call 30-60 minutes before their expected arrival time.
  • Once a time slot has been agreed, you cannot cancel or change your delivery slot without incurring additional delivery charges.
  • The standard charge of £25 covers your entire order regardless of the number of items.
  • We cannot guarantee delivery on a requested date or timeslot; the courier service will offer you possible delivery dates for your furniture and will do their best to arrange a date that is most convenient for you. We ask you to make sure you can make yourself available on one of the dates offered to you or your delivery may not be able to proceed. Return charges may apply if the item needs to be returned to Casa Bella.
  • If possible, please supply more than one contact number. Please also make sure you are available on the number(s) you have supplied.
  • A signed proof of delivery with an authorised adult is required, however if pre-authorised the order can be left with a neighbour or in a secure place.
  • If you are not available on the agreed delivery day and the assigned time slot, a re-delivery charge will need to be paid to cover the cost of either the second delivery attempt or return delivery to Casa Bella.
  • The standard delivery charge applies to most areas in England and Wales - a surcharge applies to deliveries to Scotland, Cornwall and certain postcodes in Wales. Surcharges are payable in addition to any standard delivery charges and you will be contacted after your order is placed if a surcharge applies. Please see the rate list below for details of all surchages :

Delivery area/postcode

Surcharge

Cornwall/Devon postcodes EX, PL, TQ, TR

£10

Wales postcodes LL, LD, SA

£10

Scotland postcodes EH, G, ML, KA, TD, DG

£15

Scotland postcodes DD, FK, KY, PA, PH, AB, IV, KW

£30

Offshore & Islands

£Please ask

Large Parcel Items £9.95 (Saturday upgrade £16.95)

  • The Small furniture charge of £9.95 is for a parcel or delivery service. If your order is in stock it will be dispatched within 48 hours of payment. You will be notified via email that your order has been dispatched and supplied with a tracking number and contact details to track your delivery.
  • This service can be upgraded to a Saturday delivery for £16.95 (apples to mainland postcodes only, excluding Scottish Highlands).
  • Large parcel items are normally delivered within 5 working days of payment.
  • The standard delivery charge applies to England and Wales.  The price applied for other areas are detailed below :

Delivery area/postcode

Price

Scottish Highlands (AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50) 

Isle of Wight

£13.95

Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3)

Isle of Man

Channel Isles

Northern Ireland

£19.95

5-7 days

Small Parcel Items £3.95

  • The small parcel charge is for small accessories and soft furnishings, delivered via a national parcel service.  The charge covers deliveries to all mainland postcodes.
  • The small package items are normally delivered within 5 working days of payment.
  • Deliveries to offshore postcodes are priced as shown below :

Delivery area/postcode

Price

Scottish Highlands (AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50) 

£9.95

Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3)

Isle of Man

Channel Isles

Northern Ireland

Isle of Wight

£13.95

5-7 days

Collection from our Warehouse

  • To avoid a delivery charge we can arrange for a collection from our warehouse in Westbury, Wiltshire.
  • Collections are by appointment only and can usually be arranged between 9.00am and 5.00pm Monday - Friday.
  • All collections must be pre-arranged - please contact us after purchase to arrange a convenient collection date and time.

Delivery Access

  • Please remember it is your responsibility to make sure there are no access or space restrictions at the time of your delivery
  • It is important to make sure you measure the designated area and access ways for your new furniture; all of our products will be packaged for transit and we ask you to allow a 50mm tolerance on all product dimensions
  • Please also consider skirting boards, staircases, doorways and lifts when measuring up.
  • Unfortunately, should we deliver an item and find it will not fit due to lack of measuring, a collection charge will be applied

Stock Due Items

If your order is in stock and you are available to receive your order, delivery will usually be made within a maximum of 10 working days.

If the item is listed as delivery in a certain number of weeks, this means the item will be in stock in this number of weeks and will be dispatched once it is back in stock.

If you have placed an order including an item that is out of stock, we will wait until your whole order is in stock to arrange your delivery. If you would prefer to have items delivered separately as and when they are in stock, this can be arranged for an additional delivery charge. Please contact us to discuss this further.

The number of weeks listed on the product pages shows the estimated delivery time of all furniture items. This is only an approximation and so cannot be guaranteed.