In the unlikely event your order arrives faulty or damaged, we will offer either a replacement or full refund. We reserve the right to repair an item rather than replace it where suitable.
We are confident that you will be pleased with your new purchase, however if you would like to cancel your order you can do so within 14 working days of your delivery . Please post or e-mail a written notice of cancellation to:
Casa Bella (Imports) Ltd
25 The Pastures
stating your full name and address and other information sufficient to identify your order.
If you make the decision to return your order, any money you have paid for your order, including your original delivery fee will be refunded. A fee will be deducted to cover the cost of return delivery, and this will be calculated for you depending on your location. It will often be equal to the double the original delivery cost paid (or the standard delivery charge for a similar item in the event of a free delivery promotion), and we will always try and minimise this cost, but please note it may be up to £60 per item for some outlying postcodes.
If you wish to exercise your right to cancel, you must also:
After this 14 working day period, we are unable to accept returns of any items purchased unless faulty.
Please be aware you are purchasing a natural hardwood product which has been hand-crafted and hand-finished. This means no two items will be truly identical and slight colour and pattern variations, as well as some slight spacing differences around doors and drawers can be possible. Knots and other natural timber features will appear randomly and are not considered faults.
The possibility of slight differences in size between items of the same description are possible and all dimensions are approximate to within 5mm.